Shipping policy

 We deliver worldwide. If your country is not in the list and you would like to order, please email hello@kenzalondon.com and we will let you know whether we can arrange delivery.

Dispatch times Orders are dispatched from the UK same working day before 12 PM  (Monday to Friday, excluding bank holidays). Orders placed after 11 am or on a weekend or bank holiday, are processed on the next working day. During launches or busy periods dispatch may take a little longer, and we will email you if there is a delay.

Delivery times and costs UK orders are sent by EVRI tracked delivery and usually arrive within 2 to 3 working days of dispatch. Delivery costs are calculated at checkout based on your order and are shown before you pay. Any free delivery offer will be stated on the website at the time.

Tracking your order You will receive an email with your tracking number once your order has been dispatched. If your parcel has not arrived within 7 working days of the dispatch email, please contact us with your order number and we will look into it with the carrier.

Delivery address Please check your delivery address carefully at checkout. We cannot be held responsible for parcels sent to an address entered incorrectly. If you notice an error, email us straight away and we will do our best to change it before dispatch.

Damaged or missing items If your order arrives damaged, or an item is missing, please contact us within 48 hours of delivery with your order number and a photo of the parcel and products. We will arrange a replacement or a suitable resolution.

Returns Details of how to return an item are in our Refund Policy. Contact hello@kenzalondon.com